It struck us that no cattery we'd ever been to prior to running this cattery ever gave out "appointment" cards for when cats and their owners were being expected either in or out. We also remembered that it was sometimes a worry, particularly if you were not used to the reliability of a particular cattery, that it was a kind of "hope for the best" process and trusting that the cattery booking over the phone was going to be true to the owners word, less than ideal perhaps from a customer perspective!!
So we've done something which is innovative and new to help both us and those customers who either book their cats in with us a long time in advance or simply would just like to be sure that we're sure of when they're coming in to drop off and pick up and all without a phone call, although please feel free to ring if you'd like to!!
It simply works like this - once a booking is confirmed with us and entered into our system, the booking details then get published onto the Cats Country Club website. As you would expect, no personal details are published, but cat names coming in and going out on any particular day can be viewed via the web to help provide a warm feeling about the service we offer and aid the fact that no appointment cards are provided or sent out by us. Not surprisingly it is a password protected service and to keep up with any userid/password changes, you'll have to be both a customer and have an email address lodged with us for any changes/updates as they occur.
Anyway, it's there if you need it, there's a link to it from every page, but we think it's a useful tool for us and we'll be using it internally anyway and hope that it's going to be useful for you our customers too.
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